openiv Platform Privacy Notice

This page describes what we collect when you use openiv and how we keep that data protected. We at openiv take privacy seriously and comply with applicable data-protection laws in the jurisdictions where our services are available. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or interact with our sports betting, live-dealer tables, and slot games, we collect information needed to provide our service, comply with regulations, and protect against fraud.

Our commitment is to use your information only for legitimate business purposes—account verification, payment processing, customer support, and legal compliance. We do not sell your personal data to third parties. We do share information with payment processors, identity-verification partners, and law-enforcement agencies when legally required. This notice explains our practices in detail.

We operate subject to the laws of the jurisdictions where our services are legally available. Our servers may sit outside your jurisdiction, which means your data may be processed in locations with different legal standards. By using openiv, you consent to this data processing.

Data We Collect on openiv

We collect different categories of information depending on how you use openiv. When you create an account, we collect your name, email address, phone number, and date of birth. These are required to verify your identity and communicate with you about account activity. We also collect your IP address and device information (browser type, operating system) to detect fraud and prevent unauthorized access.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details—amount, date, payment method, and confirmation numbers. We retain these records for accounting and anti-money-laundering compliance. Payment processors (the operators of mobile banking, local payment, online payment, etc.) handle actual payment data; we do not store your card numbers or wallet credentials directly.

For account verification, we collect government-issued identity documents (passport, national ID, driver's license) and proof of address (utility bills, bank statements). These documents are uploaded through our secure verification system and stored in encrypted storage. We use this information only to confirm your identity and comply with age and jurisdiction requirements. Once verified, your status remains active unless your account is closed or re-verification is needed due to suspicious activity.

When you use openiv—betting on Liga 1 and Piala AFF, playing slot games, or joining live-dealer tables—we collect your game history, stakes, outcomes, and account balance. This data helps us track your activity for loyalty tier progression, calculate your weekly cashback, and detect unusual patterns that might indicate fraud or account compromise. Game history is visible only to you through your account dashboard and to our support team when assisting with inquiries.

Account creation: Name, email, phone, date of birth, IP address, device information.
Verification documents: Government ID, address proof, stored encrypted and accessible only to verification team.
Payment records: Transaction amounts, dates, payment methods, confirmation numbers; actual payment data held by payment processors.
Game activity: Stakes, outcomes, balance history, used for loyalty tracking and fraud detection.

How We Use Your Data on openiv

We use your personal data to operate the openiv service. Account information enables us to authenticate your login, process your deposits and withdrawals, and communicate with you about account changes, promotions, and service updates. Identity documents are used solely for verification—confirming you are of legal age, confirming your jurisdiction, and preventing duplicate accounts.

Your game history and activity points power our loyalty tier system. As you play, you accumulate points that unlock bronze, silver, and gold tiers, each granting higher weekly cashback rates, faster withdrawals, and exclusive benefits. We calculate your weekly cashback automatically every Monday based on your losses during the prior week; this calculation depends on your game history and tier level. Promotional eligibility is determined by account verification status and previous bonus claims—information we retain to prevent abuse (e.g., claiming the welcome offer twice).

We also use your data for fraud detection and account security. Unusual login patterns, unfamiliar devices, or rapid deposits and withdrawals may trigger re-verification or account suspension pending your confirmation. We analyze game history to detect potential account compromise or suspicious patterns. If we suspect fraud, we may contact you via email or phone to confirm activity.

Third-Party Data Processors on openiv

Our operations depend on third-party processors. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners local payment, online payment, e-wallet, mobile banking) handle deposits and withdrawals—we share transaction information with them but not payment credentials. Identity-verification partners receive your documents and personal details to confirm your identity and age; we rely on their verification results before granting account access.

Our customer support system, analytics platform, and email service each process subsets of your data. Support staff access your account details when you contact us with inquiries; analytics platforms receive anonymized game statistics to help us improve service. We contractually require all processors to protect your data and use it only for the stated purpose.

We may share your information with law-enforcement agencies, regulatory bodies, or court-ordered requests without notice if legally required. This includes sharing account details, transaction history, and identity documents when responding to investigations or compliance obligations.

Data location: Our servers are located outside Indonesia. Your data may be processed in jurisdictions with different privacy standards. By using openiv, you consent to this international data transfer.

Your Rights on openiv

You have the right to access your personal data. Log into your openiv account dashboard to view your profile, game history, payment records, and verification documents. You can download your data at any time by contacting our support team through your account.

You have the right to request correction of inaccurate information. If your name, address, or phone number is incorrect in our records, update it through account settings or contact support to request a correction. We will update our records and notify relevant processors.

You have the right to request deletion of your documents. Contact our support team to request deletion of your identity or address documents. However, this may affect your account status or withdrawal eligibility, as verification documents are required for account operations and regulatory compliance. Account deletion is also available—closing your account will prevent future access, though we retain transaction history and account records for the duration required by law.

You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information. We are accountable to the laws of the jurisdiction where our services operate, not necessarily your jurisdiction.

Cookies and Tracking on openiv

We use cookies to remember your login session, language preference, and account settings. These are functional cookies required for the openiv website and app to operate. You can disable cookies in your browser settings, but this may limit functionality (e.g., you may be logged out after each session).

We use analytics tools to track how users navigate openiv—which games are popular, which payment methods are preferred, where users drop off during registration. This data is anonymized and does not identify individual accounts. We use it to improve our service and user experience.

How Long We Retain Your Data on openiv

We retain account information, game history, and payment records for the duration of your account and for at least seven years after account closure for regulatory compliance. Verification documents (ID, address proof) are retained encrypted for the duration of your account; you can request deletion at any time, though this may impact withdrawal processing.

Email communications and support records are retained for two years after your last interaction. We delete promotional records (bonus claims, cashback calculations) after 12 months of account inactivity. If your account is terminated due to violation of our terms, we may retain records longer for fraud investigation and legal purposes.

Contacting Us About Privacy

If you have questions about our privacy practices, how we use your data, or wish to exercise your rights, contact our support team through your openiv account dashboard. Provide your account email, the nature of your request, and any supporting information. We respond to privacy inquiries within 30 days.

You can also request a copy of this privacy notice in writing. For urgent privacy concerns (suspected data breach or unauthorized access), contact support immediately and we will escalate to our security team.

We at openiv remain committed to protecting your privacy and complying with applicable laws. Our privacy practices evolve as our service grows and laws change; we update this notice periodically. We notify you of material changes by email or prominent notice on our platform. Your continued use of openiv after a privacy update constitutes your acceptance of the revised terms.